In this post, we explore five ways a modern CIAM solution can help improve your customer experience and operational efficiency while strengthening your defences against surging cyberthreats. Robust security and seamless user-experience rarely go hand in hand. So if you want to build exceptional digital experiences for your customers, you need to…

The post-Covid-19 business world doesn’t work without cloud computing, and cloud computing doesn’t work without IAM.  As the world reacted to the global pandemic back in 2020, organisations turned to technology to enable their workforce and respond rapidly to changing customer demands. Digital transformation roadmaps, originally plotted over…

We have concluded our investigation into the January 2022 compromise of our third-party vendor. At the outset of our investigation, we focused on a five-day window of time, between January 16 and 21, when the third-party forensic firm, engaged by our vendor Sitel, indicated that the threat actor had access to their environment. Based on that…

Building a customer identity solution in-house is an option that many organisations will likely consider, but is it the right choice? In this post, we explore how outsourcing your CIAM build can improve both the customer experience and operational performance of your business. The right customer identity and access management (CIAM) solution is a…

This update was posted at 8:50 AM, Pacific Time. ++ On March 22, 2022, nearly 24 hours ago, a number of screenshots were published online that were taken from a computer used by one of Okta’s third-party customer support engineers. The sharing of these screenshots is embarrassing for myself and the whole Okta team.  In this post, I want to provide…

This update was posted at 6:31 PM, Pacific Time. ++ As we shared earlier today, we are conducting a thorough investigation into the recent LAPSUS$ claims and any impact on our valued customers. The Okta service is fully operational, and there are no corrective actions our customers need to take.   After a thorough analysis of these claims, we have…

In late January 2022, Okta detected an attempt to compromise the account of a third party customer support engineer working for one of our subprocessors. The matter was investigated and contained by the subprocessor. We believe the screenshots shared online are connected to this January event. Based on our investigation to date, there is no…

Customer experience is critical for success in the digital era, and customer identity access management (CIAM) is the tool every organisation needs to transform their CX. But what makes CIAM so important and how does it help deliver seamless and secure experiences that keep customers happy Customers today are more demanding than ever before. They…

Customers’ standards are getting higher. Accustomed to smooth Amazon-style web experiences, we now expect the same seamlessness from every organisation we interact with online. Clunky digital experiences with complicated logins and endless data requests are an inconvenience we don’t need – and can easily prompt us to abandon our baskets entirely. …

Today we announce our new international hub in Dublin, giving us access to Ireland’s diverse, unique talent pool and continuing Okta’s rapid global growth. 2021 was a big year for Okta. Not only did we celebrate our 13th anniversary, but we also announced our acquisition of leading identity platform Auth0, allowing us to accelerate growth in a…