Can you think of a moment before 2020 when the words “in these unprecedented times” have been more widely used? Organisations all over the world are pushing their creativity to the limit to keep “business as usual” under very unusual circumstances. The coronavirus situation has impacted companies of every size, including FREE NOW, the multiservice…

  The world has increasingly become mobile-first, with customers demanding seamless experiences across all of their devices to interact with brands, services, and products. But when it comes to building these customer experiences, developers are often forced to make tradeoffs between usability and security—difficult choices that inevitably…

API is an acronym that stands for “application programming interface,” and it allows apps to send information between each other. While there are numerous protocols and technologies involved, the underlying purpose of APIs is always the same: to let one piece of software communicate with another.  APIs (sometimes described as web services) work in…

This is the second blog post in our Adapt to the Cloud Operating Model series.  Identity is at the heart of any organisation; it forms the foundation for a productive and secure workforce, and it enables digital teams to build lasting and scalable customer experiences. In the cloud, identity isn’t just about people—it covers the full spectrum of…

Attribute-based access control (ABAC) is an authorisation model that evaluates attributes (or characteristics), rather than roles, to determine access. The purpose of ABAC is to protect objects such as data, network devices, and IT resources from unauthorised users and actions—those that don’t have “approved” characteristics as defined by an…

Magic links are a form of passwordless login. Instead of the user entering any login credentials to sign in, they are sent a URL with an embedded token via email, and sometimes via SMS. Once the user clicks that link to authenticate, they are redirected back to the application or system having successfully signed in—as if they used a “magic”…

“Best-of-breed technology” refers to the leading applications, systems, or software in a niche or category.  When organisations take a best-of-breed (or “best-in-breed technology”) approach to building their technology stack, it involves selecting various tools that serve specific purposes. Put another way, instead of purchasing a product suite…

We’re always talking about how every business has had to become a tech company in order to operate efficiently while delivering to customers worldwide. But what we don’t always talk about is that this shift puts a ton of pressure on developers, operations, and security teams. It’s up to developers to build the software that your internal and…

From CRMs for salespeople to invoice systems for accountants, the proliferation of SaaS web apps has made life easier for many employees. However, even the adoption of the most productivity-enhancing apps can lead to unintended inefficiencies and risks. These can range from frequent “I forgot my password” calls that inundate the IT department to…

Flexibility is at the core of any enduring success story. Companies that want to stand out in their industries need to be able to adjust to changing landscapes and user demands. But many organisations miss market opportunities due to the size, complexity and limitations of their legacy platforms — in other words, their technical debt — and years…