Building a customer identity solution in-house is an option that many organisations will likely consider, but is it the right choice? In this post, we explore how outsourcing your CIAM build can improve both the customer experience and operational performance of your business. The right customer identity and access management (CIAM) solution is a…

This update was posted at 8:50 AM, Pacific Time. ++ On March 22, 2022, nearly 24 hours ago, a number of screenshots were published online that were taken from a computer used by one of Okta’s third-party customer support engineers. The sharing of these screenshots is embarrassing for myself and the whole Okta team.  In this post, I want to provide…

This update was posted at 6:31 PM, Pacific Time. ++ As we shared earlier today, we are conducting a thorough investigation into the recent LAPSUS$ claims and any impact on our valued customers. The Okta service is fully operational, and there are no corrective actions our customers need to take.   After a thorough analysis of these claims, we have…

In late January 2022, Okta detected an attempt to compromise the account of a third party customer support engineer working for one of our subprocessors. The matter was investigated and contained by the subprocessor. We believe the screenshots shared online are connected to this January event. Based on our investigation to date, there is no…

Customer experience is critical for success in the digital era, and customer identity access management (CIAM) is the tool every organisation needs to transform their CX. But what makes CIAM so important and how does it help deliver seamless and secure experiences that keep customers happy Customers today are more demanding than ever before. They…

Customers’ standards are getting higher. Accustomed to smooth Amazon-style web experiences, we now expect the same seamlessness from every organisation we interact with online. Clunky digital experiences with complicated logins and endless data requests are an inconvenience we don’t need – and can easily prompt us to abandon our baskets entirely. …

Today we announce our new international hub in Dublin, giving us access to Ireland’s diverse, unique talent pool and continuing Okta’s rapid global growth. 2021 was a big year for Okta. Not only did we celebrate our 13th anniversary, but we also announced our acquisition of leading identity platform Auth0, allowing us to accelerate growth in a…

The world of work has changed forever. The shift to remote working during COVID has proven that, given the right access to the right systems, we can work just as productively outside the office as inside it. At the same time, it’s given many of us a taste of freedom we’re reluctant to give up. To retain the brightest and best talent in the future,…

In late 2019, Sephora began searching for an access management solution after deciding to implement the SAP SuccessFactors human resources management system (HRMS) in the 36 countries where our brand operates. We wanted to centralise and standardise HR data for our 36,000 team members, including data shared between head office staff and those who…

Open Banking is rapidly changing the financial landscape. By allowing banks to securely share their data with third party providers through open standards and APIs, Open Banking has given consumers much greater control over their finances, increased technological innovation, and ramped up competition within the financial marketplace. At present,…