Anyone who has ever experienced back problems will know that the greatest pain often manifests itself far from where the source of the problem lies, in the spine. The same is true in business, where directories are the backbone of every organisation, but the pain they can ultimately cause manifests itself in every business area from revenue to…

There’s no question that 2020 will go down in history as an unprecedented and challenging year. But in spite of this—or even because of it—we’ve seen several breakthroughs in science and technology. Take the vaccines that have been developed to combat COVID-19. Before the pandemic, there had never been a vaccine created in under a year, nor one…

IT leaders know that the best and most up-to-date technologies can make a sizeable impact on their business results. But being on the cutting edge brings its own challenges: from creating and changing users in a wide array of applications, to ensuring the security of apps they may not have full control over – particularly when, confronted with…

When COVID-19 arrived in March, organisations were forced to make quick decisions around remote work security. While those early security measures may have worked well as a stopgap, some companies are discovering those solutions won’t work long-term. Other companies are shifting towards a dynamic work model—a transformation that comes with…

Last year, we learned how to manage uncertainty. Physical distancing, health and safety requirements, and disrupted supply chains have all determined how we’ve lived, worked, and interacted with each other. And it’s only reasonable to expect an increased reliance on digital interactions even after the world returns to “normal.” The past year has…

Throughout the pandemic, offline channels have been especially vulnerable to uncertain demand, shifting safety guidelines, and economic pressure—and as a result, customer experience (CX) now largely belongs to the virtual world. However, as customers and citizens rely increasingly on digital and remote operations, organisations will be challenged…

Technology moves fast. You know better than anyone that the solutions that were implemented a year ago won’t necessarily work today, and that customers continuously expect more refined standards of service. To lead the pack, you need to provide customers with the right balance of usability and security—seamless, intuitive digital experiences that…

Wake up. Eat breakfast. Commute. Work. Commute. Eat dinner. Watch Netflix. Sleep. Repeat.  It’s hard to believe that, almost a year ago, that’s what “business as usual” looked like. With COVID-19 still running rampant across the globe, many employees are still working from home while juggling personal responsibilities too. As a result, most daily…

We’re continually in conversation with our customers at Okta. It helps us optimise our platform and products, whilst maintaining a strong sense of community. Okta recently sponsored a series of interviews with technology leaders, to discuss how they and their organisations have had to adapt to remote working; leading and succeeding through the…

As we kick off the new year, Okta for Good’s mission to strengthen the connections between people, technology, and community has never been more critical. In the face of issues like the COVID-19 pandemic and pervasive racial injustice, we are entering 2021 with a profound sense of urgency to invest in civil society around the world. Leveraging…