Customer identity

Modernizing digital initiatives is a key priority for most organizations, but many still have a long way to go before they can better enable, secure, and delight their users. And when it comes to customer identity and access management (CIAM), most companies find themselves in the earliest stages of maturity. Throughout this blog series, we'll…

Most businesses are accustomed to supporting internal stakeholders in accessing workforce applications and company data, but what happens when secure access needs to be extended to customers?  Building customer-facing apps that can be brought to market quickly and scaled effectively is a major undertaking. A key component of this is identity and…

For organizations and government agencies alike, strong identity management is paramount. Millions of people share sensitive, personal information with commercial and public bodies every day, so companies and public sector agencies have a responsibility to secure their assets.  This is where ICAM and FICAM come in. What is ICAM? Identity,…

It’s no secret that customer behavior is constantly evolving. But the changes we’ve seen in the last seven months and the acceleration of customers adopting digital-first experiences for nearly every aspect of their life is unprecedented. And this trend is only going to continue, creating a need for customers to navigate digital touchpoints in a…

The world has increasingly become mobile-first, with customers demanding seamless experiences across all of their devices to interact with brands, services, and products. But when it comes to building these customer experiences, developers are often forced to make tradeoffs between usability and security—difficult choices that inevitably decrease…

As digital experiences shape our daily lives—and as COVID-19 accelerates the shift to online—digital transformation is more important than ever to keep up with evolving customer demands. To deliver a digital offering with secure and frictionless experiences that customers will love, organizations need to seamlessly integrate their technology stack…

We often share personal information to obtain the services we need, be it healthcare, financial assistance, or legal advice. In doing so, we place trust in our service providers to keep this data confidential and secure—often without hesitation. When interacting with government agencies, however, we’re usually less confident. By design, agencies…

API is an acronym that stands for “application programming interface,” and it allows apps to send information between each other. While there are numerous protocols and technologies involved, the underlying purpose of APIs is always the same: to let one piece of software communicate with another.  APIs (sometimes described as web services) work in…

The pharmaceutical industry is changing. Customers want easier access to pharmaceutical data, increased control over their own healthcare, and the knowledge that their sensitive medical information is protected by the strongest security possible. It’s a big ask, but thanks to a significant digital transformation with a keen focus on identity,…

Government institutions generally rely on a mix of applications to serve employees and citizens. An institution responsible for insurance, for example, may have different applications for managing group benefits, submitting claims, and applying for extended coverage.  Often, user access to these applications is managed on a decentralized basis…