Customer identity

The pivot to digital health delivery has been fast for healthcare providers—faster than most organizations predicted. And while this paradigm shift presents undeniable challenges, it also unlocks massive advantages, including new ways to understand, unify, and improve patient care and access. These innovations have begun to show providers a more…

In today’s increasingly online world, businesses need to have a strong digital presence to connect with customers—both old and new—while also driving continuous engagement. One of the key technologies that can help companies get this right is customer identity and access management (CIAM). In this post, we’ll cover how brands can leverage CIAM to…

Customer expectations have been shaping how businesses deliver their services for generations—but never has this been truer than in the past year. And, as 2020 transformed the way companies engaged with their customers, the need for identity to succeed became clearer than ever. This infographic details how three of our customers have redefined…

A new era of business requires new methods for increasing revenue and accelerating business growth. The best way to do this? Leveraging modern technologies and tools. Providing customers with extraordinary digital experiences is more important than ever—and customer identity and access management (CIAM) is an essential component of this.  Today,…

Have you tried playing Code Tycoon yet? Our new game, inspired by everyday developer experiences, asks players to save a failing company by creating a new flagship product—but that’s much easier said than done. From navigating tricky conversations with coworkers to fixing the perpetually broken office printer, there are a lot of distractions to…

The past year has added a digital element to almost everything we do. Consumers have changed how they interact with brands, learned to order their groceries online, and attended countless virtual events. Of course, these experiences were around long before the pandemic—and customers have always expected them to be as seamless as possible. But now,…

As a software developer, it’s your job to build exciting applications and features. But more often than not, your time is spent fixing other people’s technical problems rather than focusing on the tasks that will drive the business forward. Raise your hand if you never again want to reset a password or help install a desktop program.  Those are…

The California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) are laws that emerged to give individuals greater power over their personal information. Both regulate organizations that collect and use data in a variety of ways. A brief summary of the CCPA: Gives California residents increased transparency and control…

Organizations across every industry are expanding their technology initiatives to adapt to customer needs in a digital-first world. In today’s competitive economy, customers expect secure, seamless experiences that bridge the physical and digital divide. Thus, it’s imperative to delight customers with frictionless omni-channel touchpoints that don…

Over the past year, organizations have been under immense pressure to optimize customer experiences to keep pace with an increasingly digital-first world. But going digital from a customer-facing perspective isn’t an easy feat. It’s challenging, requiring tight integration across a wide range of technologies and cross-collaboration from many teams…