Businesses @ Work

• Similar to our global customer base, Office 365 is far and away the most popular app used internally across Okta’s healthcare customers. In fact, 75% more healthcare customers use Office 365 than the second most popular app, Concur. (Concur is the second most popular app in this industry, compared to 6th among our global customer base.)
• Veeva, which provides cloud-based software specifically for life sciences companies, is the 6th most popular app among healthcare customers. It’s particularly interesting to see more healthcare customers are using Veeva compared to apps as pervasive and industry-agnostic as G Suite or ADP, demonstrating its dominance in the industry.
• G Suite is the 7th most popular app among healthcare companies, but 4th across our global network. However we anticipate G Suite will continue to move up the ranks, as it is the fastest growing app among healthcare companies in our network today.
• Notably collaboration apps including Slack and JIRA didn’t make the top apps list for healthcare customers, while they are both in the top apps list for global customers.

Today, Okta’s healthcare customers remain focused on building out their app stack with core apps like G Suite, AWS, and DocuSign. This is due, in part, to the fact that healthcare customers have been slower to adopt cloud apps than other industries. Why? Healthcare is one of the most highly regulated industries. As, Mark Hagan, Chief Information Officer at Envision Healthcare says, “When we think about cloud, we think about security first and what data is being put there.”

Technology Requires Scalability

According to Forrester Research, “Many of the technologies ready to improve health outcomes, expand consumer access to quality care, and slow rising costs require the scalability of the cloud. Traditionally, risk-averse organizations deploy large on-premises systems that don't scale or integrate well with other systems; given the growth of medical data, this approach is unsustainable ... Cloud providers' willingness to share responsibility for HIPAA compliance in business associate agreements is also increasing cloud adoption of as-a-service platforms in healthcare.”* As security concerns become less of a barrier to adoption, we anticipate healthcare’s fastest growing apps chart will more closely mimic “up and comer” apps like the fastest growing apps chart for our global customer base.

*The US Healthcare Security Benchmark 2017 To 2018, Forrester Research, Inc., 17 January 2018.

Rish Tandon, CTO of Heal explains, “as a healthcare company, it goes way beyond just traditional PII. We have to ensure that when it comes to our patients, their records are completely safe.” However as more cloud applications ensure proper security and privacy measures, healthcare customers have accelerated their adoption of best of breed apps. In fact, the median number of apps per healthcare customer has increased an impressive 58% from 2015 to 2017, well above the 24% growth of Okta’s global customer base. From last year to this year specifically, customers in the healthcare vertical saw the largest growth in number of apps across Okta’s top 10 industries.

47% of Okta’s global customer base used at least one developer tool as of October 31, 2017, compared to 30% of Okta’s healthcare customers. That said, the percentage of healthcare customers using at least one dev tool has grown significantly over the past 2 years. In 2015, just 19% of healthcare customers were using at least one dev tool. Today, more healthcare organizations are starting off cloud-first, or committing to building their digital footprint.