user-centric IT

Almost nine months ago, we built and launched the Okta Help Center. An initiative many months in the making, the Okta Help Center introduced a central destination for all things Okta service and support within the Okta Community. It created one central location for our customers – many of whom had already been active since 2013 – to troubleshoot…

If you regularly read our blog, follow @Okta on Twitter or check out our redesigned website, then you’re likely familiar with the term User-Centric IT (or popular hashtag #usercentricIT). And you’ll know that it’s a philosophy we – along with a host of other software vendors – are incredibly passionate about. I Want It Now. The thing is, we live…

You’ve heard us talk a lot about our focus on our users lately. From Todd’s keynote at Oktane13 to our participation in the User-Centric IT consortium and the roll-out of Okta’s new user experience, it’s easy to see that we’re committed to making Okta a simple, easy-to-use service for our enterprise customers looking to securely connect their…

There’s a certain kind of satisfaction you get when you turn on your phone, tablet and computer, open an application and find it just works. Like when you select an icon and a cab appears at your location right when you need it. Or when you push a button and that photo of your brother’s graduation is instantly shared with all of your friends. Such…

Guest post by Geoffrey Moore, author of "Crossing the Chasm" and "Escape Velocity." Geoffrey Moore, author of "Crossing the Chasm" and "Escape Velocity" We have been talking for some time now about how enterprise IT is increasingly focusing on Systems of Engagement to complement what has traditionally been a Systems of Record function. Systems…