Customer Journey

Okta has long been the leader in Identity and Access Management for workforce use cases, driven by the massive shift towards best-of-breed, cloud adoption. But an even larger shift is upon us as every company races to become a technology company, reimagining their customer-facing digital experiences in the process. Against this backdrop, identity…

When you hear about pledges to increase immunization in countries like Haiti, where 69 out of every 1,000 children die before their fifth birthday, Gavi—the Global Alliance for Vaccines and Immunization—is probably behind it. The organization, started in 2000 with the help of the Bill and Melinda Gates Foundation, brings together key UN agencies,…

You know Nasdaq as a public market trading exchange, but you might not realize that it’s a publicly-traded technology company itself. Nasdaq invented the electronic exchange, and today provides the technology that powers 70 other exchanges in 50 countries around the world. We sat down with Bharat Patel, vice president of corporate IT, to talk…

Team Rubicon was launched in 2010, when Marine veteran Jake Wood and William McNulty put together a small team of veterans and medical professionals and travelled to Port-au-Prince, Haiti. The area had been devastated by a 7.0 magnitude earthquake, and although the world helped as much as it could, traditional relief agencies weren’t able to reach…

Adapting to changes in technology can be a challenge for government agencies with a host of legacy systems, sprawling on-prem infrastructure, and industry stakeholders and private citizens to serve. For the Federal Communications Commission (FCC), the situation was no different. Founded by Congress in June 1934, the FCC came into existence before…

Houston-based company BMC began building its knowledge of computers back in the days when single mainframes filled entire rooms. Now, over three decades later, the firm has grown to support more than 10,000 organizations all around the world, including Global 100 giants. Serving such a large and diverse client base with its cloud and IT management…

You may know Experian as a credit reporting agency. While it’s definitely that, like any modern company, it is broadening its focus in response to expanding customer demands. Today, Experian also helps business customers prevent fraud, offer on-the-spot credit to consumers, and make data-driven marketing decisions. In 2015, Barry Libenson came on…

When you’re watching your favorite new show or catching the highlights from the big game, you probably don’t think about the process required to deliver that entertainment. And there’s a good chance that the DISH Network team is behind it — they provide programming and technology to about 14 million pay-TV subscribers with a mission of being the…

If you’ve been to Las Vegas, you probably experienced MGM Resorts International (NYSE: MGM) whether you knew it or not. As one of the world’s largest gaming, hospitality and entertainment companies, they’re the folks behind destination resort brands like Bellagio, The Mirage and ARIA, home to our very own customer conference. With over 20…