CIAM

2020 was a pivotal year, with COVID-19 profoundly changing the ways we live, work, and transact. And in many industries, the trends brought on by the pandemic—physical distancing, limitations on non-essential services, and new health and safety regulations—will only continue to define how businesses operate. Supply chains, for instance, have yet…

It’s not easy to find a public example of a commercial or enterprise organization that has advanced exceptionally far in their customer identity and access management (CIAM) journey. At a fundamental level, a company’s ability to secure their business and their customers is in constant competition with bad actors. While organizations develop an…

We’ve said before that most organizations out there are only at a basic stage of CIAM maturity—and that’s still true. However, companies that invest in modern identity solutions, like Okta, are quickly graduating to the second stage of the CIAM Maturity Curve. We call this stage “Automated.” Why? Because in this phase, the organization has built…

The heat is on for organizations everywhere. Customer needs and expectations are ever-evolving—and for many companies, that means a constant push to develop new product features. While this is a natural response in a competitive marketplace, it pays to remember the bedrock of software success: strong architecture. For solution providers looking to…

Modernizing digital initiatives is a key priority for most organizations, but many still have a long way to go before they can better enable, secure, and delight their users. And when it comes to customer identity and access management (CIAM), most companies find themselves in the earliest stages of maturity. Throughout this blog series, we'll…

Most businesses are accustomed to supporting internal stakeholders in accessing workforce applications and company data, but what happens when secure access needs to be extended to customers?  Building customer-facing apps that can be brought to market quickly and scaled effectively is a major undertaking. A key component of this is identity and…

For organizations and government agencies alike, strong identity management is paramount. Millions of people share sensitive, personal information with commercial and public bodies every day, so companies and public sector agencies have a responsibility to secure their assets.  This is where ICAM and FICAM come in. What is ICAM? Identity,…

It’s no secret that customer behavior is constantly evolving. But the changes we’ve seen in the last seven months and the acceleration of customers adopting digital-first experiences for nearly every aspect of their life is unprecedented. And this trend is only going to continue, creating a need for customers to navigate digital touchpoints in a…

The world has increasingly become mobile-first, with customers demanding seamless experiences across all of their devices to interact with brands, services, and products. But when it comes to building these customer experiences, developers are often forced to make tradeoffs between usability and security—difficult choices that inevitably decrease…

As digital experiences shape our daily lives—and as COVID-19 accelerates the shift to online—digital transformation is more important than ever to keep up with evolving customer demands. To deliver a digital offering with secure and frictionless experiences that customers will love, organizations need to seamlessly integrate their technology stack…