Industry Insight

There’s no question that 2020 will go down in history as an unprecedented and challenging year. But in spite of this—or even because of it—we’ve seen several breakthroughs in science and technology. Take the vaccines that have been developed to combat COVID-19. Before the pandemic, there had never been a vaccine created in under a year, nor one…

First of all, this is not a list of 2021 predictions for security leaders serving in government agencies. I don’t think there’s much to predict in the way of envisioning how attackers are looking to compromise federal security systems and data. That is to say, we don’t have to envision anything, we can simply observe what happened in 2020 to know…

Single Sign-On (SSO) is a key component of any Identity & Access Management (IAM) stack, but it is only one piece of a much larger security puzzle. In order to secure your business’ data, you need to manage access to all services, not just those covered by SSO.  Shadow IT is the chink in your security armor Employees often break IT rules…

When COVID-19 arrived in March, organizations were forced to make quick decisions around remote work security. While those early security measures may have worked well as a stopgap, some companies are discovering those solutions won’t work long-term. Other companies are shifting towards a dynamic work model—a transformation that comes with…

Last year, we learned how to manage uncertainty. Physical distancing, health and safety requirements, and disrupted supply chains have all determined how we’ve lived, worked, and interacted with each other. And it’s only reasonable to expect an increased reliance on digital interactions even after the world returns to “normal.” The past year has…

Throughout the pandemic, offline channels have been especially vulnerable to uncertain demand, shifting safety guidelines, and economic pressure—and as a result, customer experience (CX) now largely belongs to the virtual world. However, as customers and citizens rely increasingly on digital and remote operations, organizations will be challenged…

Technology moves fast. You know better than anyone that the solutions that were implemented a year ago won’t necessarily work today, and that customers continuously expect more refined standards of service. To lead the pack, you need to provide customers with the right balance of usability and security—seamless, intuitive digital experiences that…

This year, the business community was forced to adapt to a new era of distributed work—and cyber threats have adapted right along with them. Between unsecured home WiFi networks and the rise in personal devices accessing company resources, the opportunities for data theft have risen as teams have dispersed. Implementing robust identity and access…

Do you remember shopping online during the early days of ecommerce? At that point, engaging with a brand meant dozens of fields to fill out, long latency, and losing your entire order if you hit the back button—it was a bad experience all around. Now, all too often, developer experience is in the same place that user and customer experiences were…

Understanding what lies in the future of customer identity is one of the biggest challenges we’re figuring out at Okta—and it’s one that defines a lot of the work we’re doing. Now, as we come to the final stage of the journey to CIAM maturity, it only makes sense to think about what’s next for customer identity and access management (CIAM). The…