Industry Insight

Decentralized identity, often used interchangeably with “self-sovereign identity” (SSI), is gaining ground as an alternative to today’s centralized and federated infrastructures. In short, it allows individuals to manage their own identities. In a decentralized framework, the user receives credentials from a number of issuers (e.g., government,…

Throughout the pandemic, offline channels have been especially vulnerable to uncertain demand, shifting safety guidelines, and economic pressure—and as a result, customer experience (CX) now largely belongs to the virtual world. However, as customers and citizens rely increasingly on digital and remote operations, organizations will be challenged…

Technology moves fast. You know better than anyone that the solutions that were implemented a year ago won’t necessarily work today, and that customers continuously expect more refined standards of service. To lead the pack, you need to provide customers with the right balance of usability and security—seamless, intuitive digital experiences that…

This year, the business community was forced to adapt to a new era of distributed work—and cyber threats have adapted right along with them. Between unsecured home WiFi networks and the rise in personal devices accessing company resources, the opportunities for data theft have risen as teams have dispersed. Implementing robust identity and access…

Do you remember shopping online during the early days of ecommerce? At that point, engaging with a brand meant dozens of fields to fill out, long latency, and losing your entire order if you hit the back button—it was a bad experience all around. Now, all too often, developer experience is in the same place that user and customer experiences were…

Understanding what lies in the future of customer identity is one of the biggest challenges we’re figuring out at Okta—and it’s one that defines a lot of the work we’re doing. Now, as we come to the final stage of the journey to CIAM maturity, it only makes sense to think about what’s next for customer identity and access management (CIAM). The…

Throughout COVID-19, businesses have not only had to manage immediate disruptions—they’ve also had to try to anticipate what’s next. The pandemic has upset supply chains, restricted in-person services, and bottlenecked customer interactions on online channels. But with chaos, there’s often opportunity to be found. When it comes to digital customer…

They say if you want something done, you have to do it yourself. But that doesn’t apply to customer identity and access management (CIAM). In fact, falling for the trap of thinking that it’s easy to embed a strong identity layer into user experiences can be a costly mistake. Digital products and services are key business drivers, and their…

Cloud security is a set of controls, policies, procedures, and technologies that protect data, infrastructure, and systems that are stored in cloud environments.  Cloud security measures give businesses the processes and tools they need to keep their data safe, meet their regulatory compliance requirements, protect their customers’ privacy, and…

Today’s organizations have high hopes for their software and their developers—and so do their customers. According to Gartner, 86% of organizations expect their user experience to be their main competitive differentiator by 2021, a trend that’s reflected in their business priorities. More than ever, teams are doubling down on delivering software…