Throughout the pandemic, offline channels have been especially vulnerable to uncertain demand, shifting safety guidelines, and economic pressure—and as a result, customer experience (CX) now largely belongs to the virtual world. However, as customers and citizens rely increasingly on digital and remote operations, organizations will be challenged…

Technology moves fast. You know better than anyone that the solutions that were implemented a year ago won’t necessarily work today, and that customers continuously expect more refined standards of service. To lead the pack, you need to provide customers with the right balance of usability and security—seamless, intuitive digital experiences that…

Wake up. Eat breakfast. Commute. Work. Commute. Eat dinner. Watch Netflix. Sleep. Repeat.  It’s hard to believe that, almost a year ago, that’s what “business as usual” looked like. With COVID-19 still running rampant across the globe, many employees are still working from home while juggling personal responsibilities too. As a result, most daily…

As we kick off the new year, Okta for Good’s mission to strengthen the connections between people, technology, and community has never been more critical. In the face of issues like the COVID-19 pandemic and pervasive racial injustice, we are entering 2021 with a profound sense of urgency to invest in civil society around the world. Leveraging…