OKTA, INC. TRAINING SERVICES TERMS
Scope. Training Services shall include education products and services offered by Okta, including any materials provided by Okta to Customer, as set forth in the applicable Okta course description, Order Form, or Okta Premier Success Plan. As described below, Training Services are each provided for a single, unique named user (“Named Users”). Capitalized terms not otherwise defined herein shall have the meanings given them in the Master Subscription Agreement or similarly-titled agreement for Okta’s products and services (the “Agreement”).
Payment. Customer will pay Okta, or if applicable, Okta’s authorized partner, the Fees, Taxes, and other charges set forth in the applicable course description or Order Form in accordance with the Agreement. Training Services and certification fees are non-cancelable, except as provided herein, and non-refundable.
Training Access. If not otherwise specified in the course description or Order Form, Training Services are sold on a per attendee or per Named User basis (“Training Access Policy”), regardless of the method by which Training Services are provided (on-demand or instructor-led, or virtual or classroom). Violation of the Training Access Policy may result in access to training courses or online labs being suspended or attendees being ejected from classroom sessions. Associated Training Services Fees will be forfeited, and no refund or credit will be issued. Okta reserves the right to audit the use of Training Services.
• For live instructor-led class attendees. Each Okta Training Services seat is to be used by one individual only. Confirmed attendees are the only people who may attend the class. Sharing the training event link with others, allowing others to look over the attendee's shoulder, recording, or otherwise sharing the class session in any way, is expressly prohibited. Only confirmed attendees will receive and are permitted to use course materials for the specified class.
• For on-demand courses. The on-demand course Fees entitle Customer to timed access to the specific on-demand course purchased. Access duration is defined in the course description. Once access expires, no extensions will be permitted. Expired on-demand courses can be renewed by re-purchasing the curriculum, in which case all learning progress will be preserved for a reasonable period of time. No rescheduling or transfers will be permitted for on-demand training courses or lab environments once activated. Accessing Okta’s on-demand training indicates agreement to these terms.
• For on-demand lab environments. Some education offerings include temporary access to a prescribed training lab environment as further described below, and access duration is as described in the course description or Order Form. Lab access, once activated, cannot be paused and will not be extended. Due to the nature of Okta’s on-demand products and the manner that the course and lab information is delivered to the attendee, each lab is licensed for a single Named User and is not transferable to any other user.
Access to Okta Training Lab Environment. In connection with Okta’s provision of Training Services, Okta may provide Named Users and instructor-led class attendees with temporary and limited access to the Okta Free Trial Service and to Non-Okta Applications, solely for such Named Users’ non-commercial use and receipt of Training Services hereunder (“Training Account”). By accessing or using the Training Account, Named Users agree to Okta’s free trial terms. Okta may, in its sole discretion, suspend a Named User’s use of the Training Account without notice. Okta has no obligation to provide any customization, maintenance, support or updates with respect to use of the Training Account. Customer acknowledges that use of or access to the Training Account may require certain hardware, software, and system requirements and Customer is solely responsible for meeting such requirements. The Training Services shall not include the Okta Service or any other third party subscription service or Non-Okta Application(s), and the Service or any such application(s) shall be licensed pursuant to a separate agreement entered into between Customer and Okta or the applicable provider of such application(s).
Private Classes: Onsite or Virtual. When private Training Services are provided onsite at a Customer location (“Onsite Private Class”), Customer is responsible for providing appropriate training facilities for the Onsite Private Class, including without limitation Internet connectivity, projector, attendee computers and other reasonable classroom amenities. Instructor travel and expenses for the Onsite Private Class shall be paid by Customer and will be invoiced after the Onsite Private Class is completed. For Onsite Private Class rescheduling or cancellation, Customer must provide a minimum of ten (10) business days’ notice by sending an email to [email protected]. If Customer cancels less than ten (10) business days in advance, Customer shall be responsible for 100% of the Fees.
Expert Learning Pass. Okta Expert Learning Pass (“Expert Learning Pass”) is a subscription Training Service which grants Named Users access to prescribed catalogs of training courses and certification exam vouchers. More information about Expert Learning Pass is available at https://www.okta.com/training/okta-expert-learning-pass/. The access period for each Expert Learning Pass subscription, including certification exam vouchers, is the defined term for such product as set forth in the applicable Order Form (e.g. 30 days, 90 days, 365 days). Notwithstanding, the access period for Expert Learning Passes made available to a Customer under an Okta Premier Success Plan is for the duration of Customer’s current subscription to the applicable Okta Premier Success Plan. Access to an Expert Learning Pass will expire even if a user is in the process of taking a course but has not completed it.
• Access. Each Expert Learning Pass is created for one (1) Named User and may not be recorded, copied, or shared in any way. Once activated, Expert Learning Passes are non-extendable unless renewed and non-transferable, except by reassignment, as noted below.
• Reassignment. Expert Learning Passes that have not been activated may be reassigned to another Named User one time during each annual access period by emailing [email protected].
• Exam Vouchers. Certification exam vouchers may not be combined with any other discount; only one voucher may be applied to each online exam registration. Vouchers cannot be extended, replaced, or exchanged for any reason and must be redeemed prior to the expiration of the Expert Learning Pass.
• Live Learning Sessions. The Expert Learning Pass entitles a Named User to register to attend Live Learning Sessions via the Learning Management System. Only Named Users registered for a Live Learning Session may attend. Named Users are prohibited from sharing or distributing the Live Learning Session with other individuals or groups.
• Expert Learning Pass Changes. Okta reserves the right to alter the on-demand and virtual live sessions, or certification materials and vouchers that are included in the Expert Learning Passes. This includes making changes to content, content types, delivery systems and platforms, modalities, interfaces, tools, features, functionality, access length to individual assets, access methods, and support. Named Users with an active Expert Learning Pass will have access to any new content added during their subscription period.
Cancellation by Okta. Okta reserves the right to cancel or substitute any Training Services without charge. Most Training Services are hosted in a virtual classroom. Okta will notify Customer of any Training Service cancellation at least five (5) business days prior to the scheduled start date of the Training Service, and will work with Customer to reschedule the Training Service. Should Okta cancel a Training Service, 100% of the Training Services Fees paid by Customer will be applied to a future Training Service. Okta will not be responsible or liable for any costs incurred by Customer, including but not limited to costs related to changes or cancellations in travel plans.
Attendee Reschedule/Cancellation. If an attendee is unable to attend the Training Service in which they have enrolled, Customer must contact Okta at least five (5) business days before the start of the Training Service by emailing [email protected] with “CANCELLATION” in the subject line. If no notice is provided or notice is provided less than five (5) business days before the start of the Training Service, Customer will be responsible for 100% of the Fees. A substitute may attend in the attendee’s place with no penalties provided that Customer emails [email protected] at least twenty-four (24) hours prior to the Training Service start date and time. This reschedule/cancellation policy applies to both onsite and virtual classes. For virtual classes containing multiple segments, attendees shall not be permitted to make-up missed segments or transfer dates from one Class segment to another Class.
Materials. All title and intellectual property rights in and to the Training Services, including any materials provided are owned exclusively by Okta and its partners and suppliers. Customer may not record, stream or otherwise capture any performance or aspect of the Training Services. The Training Services and any related materials may not be modified, copied, resold, sublicensed, or otherwise made available to third parties. The Training Services may not be used by anyone other than Named Users unless approved in writing by Okta in advance. Other than as expressly set forth herein, no license or other rights in or to the Training Services and its related materials and intellectual property rights thereto are granted, and all such licenses and rights are hereby expressly reserved. Any ideas, suggestions, modifications and the like made by Named Users with respect to the Training Services will be the property of Okta regardless of whether Okta chooses to exercise its rights to incorporate such ideas, suggestions or modifications into the Training Services or its related materials. Training Services and related materials are not subject to any maintenance, support or updates.
Term. All Training Services and Certification Exams must be completed or commenced no later than one (1) year from the date of initial purchase, unless otherwise specified in a course description or Order Form. If Training Services are not completed or commenced within such one (1) year period, Customer will forfeit the right to use or schedule such Training Services and will not receive any refund or credit for such forfeited Training Services.
U.S. Government Customers. U.S. Government Customers may purchase Training Services. Notwithstanding anything to the contrary in these terms, Training Services purchased by a U.S. Government Customer never expire and unused Training Services are eligible for a refund.
The term “U.S. Government Customer(s)” includes entities of the United States Federal Government, as well as state, local, or education entities (“SLED”) created by the constitution or a statute of the state and that purchase Training Services using state funds. Examples of United States Federal entities include, but are not limited to, Federal (executive, legislative or judicial) agencies, departments, commissions, boards, offices, councils, and authorities. Additionally, the term U.S. Government Customer includes an authorized partner or systems integrator purchasing Training Services with federal funding on behalf of a United States Federal entity. Examples of SLED entities include, but are not limited to,
• county or state governmental agencies or departments, commissions, boards, offices, councils, authorities or other agencies in the executive, legislative, or judicial branch of a state or local government;
• municipalities or special district cities; public elementary, secondary, graduate post-graduate, vocational, colleges and universities, including include district, regional, and state administrative offices and state boards of education;
• public libraries;
• tribal Government entities; and
• governmental agencies such as Chambers of Commerce, Better Business Bureaus, small business advocates, legislative bureaus, public defense associations, Metropolitan Transit Authorities, Port Authorities, Housing Authorities, and Power Authorities.
No Warranty. TRAINING SERVICES AND RELATED MATERIALS ARE PROVIDED “AS IS” AND OKTA MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE WITH RESPECT TO THE TRAINING SERVICES AND RELATED MATERIALS.
Export. Customer represents that it is not named on any U.S. government list of persons or entities with which U.S. persons are prohibited from transacting, nor owned or controlled by or acting on behalf of any such persons or entities, and Customer will not access or use the Training Services in any manner that would cause any party to violate any U.S. or international embargo, export control law, or prohibition.