Understanding (and improving) the resident user journey

State and local agencies can transform digital service delivery with modern Customer Identity and Access Management (CIAM). This guide explores three real-world scenarios of residents interacting with digital government services—unemployment benefits, business registration, and tourism services—showing how unified Identity solutions offer a better user experience, enhance security, and improve resident trust. 

Learn how Okta can help your agency secure public-facing services and deliver the user experience your residents expect.