Okta User Migration Guide

In today’s modern authentication age, unexpected password resets not only spike helpdesk calls and support issues, but they can cast doubt in your customers’ mind regarding your competence to serve their needs, and ability to keep their customer data secure.

To provide a seamless transition that enhances your customer experiences and relationships, it’s critical to plan ahead. This includes taking into account all the essential design considerations, making sure you know how to move your users to the new platform, designing an efficient architecture, choosing the most appropriate migration method, planning in a way that results in minimal customer action, planning resources accurately, and ensuring you do all that you can to successfully and securely migrate your customers’ current passwords to the new platform.