Modernizing IT: Transforming the Student Experience

From course delivery platforms and collaboration tools to mobile applications, portals and more, IT systems touch every part of students’ lives throughout their university experience. Integrating and managing access to those systems is key to making sure all members of the university community have the right information and tools to meet their needs. But how can university IT teams better understand those user needs? In this webcast, learn how the University of Washington’s Academic Experience Design & Delivery group utilizes a variety of user research methods to inform the design and development process for technology on campus, and how listening to users results in better systems and a better experience across the board.