How and Why You Should Build Resident Portals to Better Serve Your Constituents

Attendees explored how state and local governments are transforming resident access to digital services through modern identity management, featuring a detailed case study from the State of Illinois. Participants learned strategies for delivering secure, unified access to government services across multiple agencies while reducing fraud and ensuring inclusive access for all residents. Okta and Active Cyber demonstrated their joint approach to helping state agencies enhance both security and user experience in digital service delivery.