Matt interviews Andrew Shikiar, Executive Director and CMO of the FIDO Alliance. The FIDO Alliance is a non-profit association focused on eliminating the world’s dependence on passwords by driving the adoption of open standards for simpler, stronger user authentication. Today Matt and Andrew discuss the future of authentication as we shift to passkeys. Learn why they’re an improvement from the past, and why authentication is a business imperative.

Matt interviews Sophie Crosby, Co-Founder of Paso Consulting, Former CMO at Ticketmaster, SVP of product at Salesforce, and VP of eCommerce at LiveNation. Paso Consulting, her current venture, builds and guides teams with marketing, insight and data expertise to improve customer experience and drive growth. Sophie describes the possibilities of emerging technology, the power of progressive profiling, and how to establish trust as part of a modern marketing tactic.

AI is a powerful tool, but to use it well, your customers have to be on board, too. Today Matt and Randy Mercer, Chief Product Officer at 1WorldSync, discuss using AI to power seamless, quick, and safe online interactions while maintaining transparency with your customers.

As we look towards the future of identity management, it’s important to understand and consider what’s coming next. Let’s take a moment to look back on what our guests have had to say about how they are innovating for the future.

It can be tough to stay user-focused in today’s tech-driven field. Today Matt and Geordie McClelland, Head of Digital Strategy at Delve, discuss serving people with smooth digital experiences. They also talk about slowing down user actions for the sake of security and digital safety.

Matt interviews Dan Schiappa, Chief Product Officer at Arctic Wolf. Dan explains why identity is more important now than ever, and how security experts need to think ahead to solve problems in our constantly changing tech landscape.

In product management, it’s easy to feel like your product is never finished. Arun Mohan, Director of Product at Credit Karma, describes the constant process of moving products forward.

Matt interviews Trisha Price, Chief Product Officer at Pendo. Trisha explains how the product-led movement helps us perfect the user experience, as well as how experimentation can help us remove customer friction.

Get ready to dive into the world of product leadership with today's guest, Cassio Sampaio. Cassio has led hardware and SaaS product teams at some of the biggest names in tech, including Apple and Digital Ocean. Cassio is currently Senior Vice President of Product at Okta.

In this episode of Mistaken Identity, Matt interviews Shiv Ramji, President of Customer Identity Cloud at Okta. At Okta, Shiv focuses on seamless and secure customer experiences. He is responsible for the Customer Identity Cloud product, data, security and technology strategy, and execution. Today, Shiv describes the holistic customer journey, how to trust your product intuition, and why storytelling matters for building great products.

In this episode of Mistaken Identity, Matt interviews Marla Hay, Vice President of Security, Privacy and Data Management at Salesforce. In her role, Marla works to make it easy for consumers to keep their customer data secure and private. Marla describes how to treat customer data carefully, and why that’s important to building great relationships. She also dives into her experience with user testing to build great products and improve existing ones.

In this episode of Mistaken Identity, Matt interviews Carlos Marques, Head of Product Management at Mobileum. At Mobileum, Carlos launches software products and works with security and risk management. Carlos describes the risks of merging physical and digital identities when it comes to fraud and risk management. He also explains how to test and design secure and seamless products.

In this episode of Mistaken Identity, Matt interviews John Gannon, co-founder of Venture5 Media. At Venture5 Media, John helps buy and back creator-led businesses. John describes how to empower your product team, inspire creators, and provide growth opportunities. He also explains the importance of experimentation for creating the best product possible.

Learn more about the new show from Okta: Mistaken Identity: Unexpected Lessons for Building Great Products Customers Love