Digital Customer Experience

Jiong  Liu, Okta
Levent Besik, Okta
Payal Pan, Okta
Yuliya Gorbunova, Okta

Join Okta’s customer identity product leaders for a session on Okta’s CIAM vision and roadmap. Learn how Okta’s CIAM roadmap will help organizations accelerate growth and innovation with modern customer experiences while meeting the scale, security, trust and integration requirements critical to digital transformations.

Christie Gifrin, Okta
Mike Towers, Takeda

Building seamless digital experiences in organizations with multiple brands and subsidiaries is challenging–but with a single, global identity organizations can create the secure, consistent and personalized experiences customers expect. This session will cover how Okta can serve as the platform for a global identity and how technology leaders at Takeda, one of the world’s largest pharmaceutical companies, are using Okta as the foundation for the “Takeda ID”, allowing patients, physicians, and caregivers to seamlessly access a multitude of services across brands with ease and confidence. 

John Pritchard, Okta
John Fly, SmileDirect

Building seamless customer experiences is hard, especially those that impress today's digital consumer and drive growth without sacrificing security.  Multi-platform development often requires multiple teams and technologies. Okta's developer tools can help you spend more time on your app than your auth. Learn how SmileDirect Club architected and launched a fully personalized mobile and web experience in a matter of months. This session will cover the Okta developer experience and show how SmileDirect Club used Okta SDKs and web components to build and customize their B2C experiences.

Heather Wallander, Okta
Sheena Peeters, HESTA
Abbe Majeed, HESTA

Building trust through secure interactions is a key component to any digital experience. This is especially true for HESTA, an Australian-based retirement fund for the Healthcare & Community services – primarily frontline-worker such as nurses, doctors etc customer-base. This session will cover how HESTA migrated its members to Okta without disruption and how the organization now uses Okta to increase security for customer-facing applications, improve member digital and support experiences, and enhance the applications that support members in reaching their retirement goals.

Rajnish Bhatia, Executive Director IAM, Comcast
Angela Grisafi, Senior Director Cyber Security, Baker Hughes
Mickey Roach, PWC

Join PwC for an engaging panel discussion with Comcast and Baker Hughes IAM leaders to learn from their IAM Transformation programs and Identity Journey with Okta, how to enable business and improve overall security posture.

Lalit Ahluwalia, North America Health & Public Sector / Higher Ed Security Lead, Accenture
Zach Watkins, Director of Fraud & Identity Solutions Consulting, LexisNexis Risk Solutions

In this session, learn how Accenture, LexisNexis Risk Solutions and Okta combined forces and collaborated to help a State Department of Labor Office stop millions of dollars in unemployment insurance fraudulent claims with a fast and successful implementation.

Sponsored by LexisNexis Risk Solutions

Stephanie Hanson, OneTrust
Neil Boland, MLB

In this session, you’ll learn about Major League Baseball’s journey to transparent customer experiences and earning audience trust. By leveraging Okta and OneTrust, MLB enhances the digital customer experience. From website cookies to mobile application consent, MLB ensures they are compliant with privacy regulations while respecting customers’ data choices. MLB will share insights into the key challenges they faced, and the lessons learned from working with OneTrust and Okta. ​

Sponsored by OneTrust