Digital Customer Experience

Christie Gifrin, Okta
Mike Towers, Takeda

Building seamless digital experiences in organizations with multiple brands and subsidiaries is challenging–but with a single, global identity organizations can create the secure, consistent and personalized experiences customers expect. This session will cover how Okta can serve as the platform for a global identity and how technology leaders at Takeda, one of the world’s largest pharmaceutical companies, are using Okta as the foundation for the “Takeda ID”, allowing patients, physicians, and caregivers to seamlessly access a multitude of services across brands with ease and confidence. 

John Pritchard, Okta
John Fly, SmileDirect

Building seamless customer experiences is hard, especially those that impress today's digital consumer and drive growth without sacrificing security.  Multi-platform development often requires multiple teams and technologies. Okta's developer tools can help you spend more time on your app than your auth. Learn how SmileDirect Club architected and launched a fully personalized mobile and web experience in a matter of months. This session will cover the Okta developer experience and show how SmileDirect Club used Okta SDKs and web components to build and customize their B2C experiences.

Yuliya Gorbunova, Okta
Travis Tripp, HPE

As digital experiences improve in our personal lives, our expectations for how workplace technology should perform follows suit. Organizations today are investing in delivering seamless, intuitive and secure digital experiences for business customers and partners. When Hewlett Packard Enterprise (HPE) launched GreenLake Central, a platform that provides customers with a cloud-based console to run, manage and optimize their entire hybrid IT estate, the team understood the importance of admin experience. This session will cover improving B2B user experiences with identity and how HPE built the customized and automated Greenlake admin console on top of Okta, allowing them to unify Identity and Access Management (IAM) across their customer's managed services.

Bharat Bhat, Okta
John Pritchard, Okta
Albert Chen, Okta
Jeff Taylor, Okta

In this demo-heavy session, we will introduce the New Developer Edition and explore how Okta has made it easier for all developers to secure apps, protect APIs, and plug into DevOps automation. Join us as we show you the next generation of Auth tooling.

Rajnish Bhatia, Executive Director IAM, Comcast
Angela Grisafi, Senior Director Cyber Security, Baker Hughes
Mickey Roach, PWC

Join PwC for an engaging panel discussion with Comcast and Baker Hughes IAM leaders to learn from their IAM Transformation programs and Identity Journey with Okta, how to enable business and improve overall security posture.

Lalit Ahluwalia, North America Health & Public Sector / Higher Ed Security Lead, Accenture
Zach Watkins, Director of Fraud & Identity Solutions Consulting, LexisNexis Risk Solutions

In this session, learn how Accenture, LexisNexis Risk Solutions and Okta combined forces and collaborated to help a State Department of Labor Office stop millions of dollars in unemployment insurance fraudulent claims with a fast and successful implementation.

Sponsored by LexisNexis Risk Solutions

Stephanie Hanson, OneTrust
Neil Boland, MLB

In this session, you’ll learn about Major League Baseball’s journey to transparent customer experiences and earning audience trust. By leveraging Okta and OneTrust, MLB enhances the digital customer experience. From website cookies to mobile application consent, MLB ensures they are compliant with privacy regulations while respecting customers’ data choices. MLB will share insights into the key challenges they faced, and the lessons learned from working with OneTrust and Okta. ​

Sponsored by OneTrust