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Integration detail
Caller Verify
Overview
Caller Verify is a cutting-edge security solution for call centers and IT help desks that extends the functionality of Okta Multi-Factor Authentication (MFA) to callers. Caller Verify streamlines the process of verifying callers and eliminates the need for weak security questions that can be easily answered by unauthorized individuals. With Caller Verify, you can enhance your callers' experience, eliminate call center fraud risk with NIST compliant verification, reduce your average handle time to verify callers, and provide a unified verification experience across all channels.