Overcoming inefficient Identity and Access Management processes
Driven by a mission to empower nonprofits to create lasting change, Bloomerang provides donor management software that makes it easier for organizations to raise funds to support their causes. Since its founding in 2012, the company has grown steadily through acquisitions, helping bring more capabilities to nonprofits. However, this also resulted in fragmented Identity and Access Management (IAM) processes that put the company at risk for security incidents.
Without a dedicated team or platform to support IAM, Bloomerang employees struggled to access the applications they needed, often requiring multiple logins and passwords. To create a more secure, efficient, and user-friendly experience for its employees, Bloomerang decided to modernize its IAM infrastructure.
Adopting best-in-class solutions to improve employee experience
Bloomerang conducted a thorough evaluation of various IAM solutions, considering factors such as ease of use, scalability, security features, and integration capabilities. Recognizing Okta’s reputation as a leading IAM vendor, the team chose Okta Workforce Identity Cloud (WIC) as the best fit for Bloomerang's needs. The platform would empower Bloomerang to automate critical IAM workflows, such as provisioning and deprovisioning, to standardize experiences for every employee, while integrating seamlessly with the many applications that power its business.
Automating workflows with a unified Identity platform
Bloomerang implemented Okta WIC to centralize and automate its IAM processes. Now, the company uses Single Sign-On to give employees access to multiple applications with a single set of credentials, reducing security risks and improving productivity, and Multi-Factor Authentication to further enhance security and prevent unauthorized access. Meanwhile, Okta Lifecycle Management automates user provisioning and deprovisioning, reducing administrative overhead for Bloomerang’s IT team.
The company has integrated more than 119 applications with Okta WIC, including Salesforce, Google Workspace, and other internal systems, providing a unified IAM experience across its tech stack. With Okta Workflows, the company can automate routine tasks, such as password resets and user onboarding, to further free up IT resources. For example, the team built a Slackbot integration with Workflows to enable employees to seamlessly unlock their accounts or reset their passwords, resulting in up to 80% ticket deflection for password resets per month. By implementing Okta WIC, Bloomerang has enhanced its security with 100% MFA compliance, significantly reducing the risk of unauthorized access and data breaches. It has also increased efficiency through automation and improved the employee experience overall.
About Bloomerang
Bloomerang is the complete donor, volunteer, and fundraising management solution that helps nonprofits deliver a better giving experience and create stable, thriving organizations. Combining robust, simple-to-use technology with people-powered support and training, Bloomerang empowers nonprofits to work efficiently, improve their supporter relationships, and grow their donor and volunteer bases.
