Staff Content Designer

San Francisco, CA

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta is The World’s Identity Company. We free everyone to safely use any technology— anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Role

As a Staff Content Designer, you’ll ensure the words we use keep people safe by design. Using user-centered design methods, empathy, logic, and data, you will plan and create the content that users interact with when they use Okta products. You will collaborate with designers, product managers, and researchers to concept, design, test, and deliver user experiences that solve the needs of Okta customers. You will also partner with cross-functional teams to ensure content quality, AA-level accessibility, and localization standards.

 

You’ll sit on the Okta Design Team. The Okta Design team consists of Design, UX Research, and visual and content design. Collectively, they play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform our work. We collaborate closely with each other as well as with Engineering and Product Managers to create industry-leading products that deliver value for our customers.

In this role, you’ll get to:

  • Create a cohesive narrative and consistent voice across the product experience
  • Own content from concept to implementation, including naming features/products, defining navigation labels, and creating taxonomies as needed.
  • Guide users with clear, consistent UI copy for key product flows—including onboarding, empty states, buttons, links, promos, status messages, notifications, settings, and alt text
  • Own content for projects from concept to implementation, prioritizing projects in collaboration with the Principal Content Designer
  • Collaborate regularly with designers, researchers, technical writers, product managers, and engineers—as well as with legal and marketing as-needed
  • Partner with program managers, designers, and researchers to create efficient content design workflows
  • Create content stimuli with the research team to test and ensure content resonates with users 
  • Present work regularly to design teams and cross-functional partners to create awareness and understanding of content design processes, recommendations, and results
  • Contribute to the Okta Odyssey Design System, establishing reusable copy patterns for components, templates, and flows 
  • Educate cross-functional partners on the role and capabilities of Content Design
  • Conduct content audits and user research to identify gaps and opportunities for improvement.
  • Create content stimuli with the research team to test and ensure that content resonates with users.

 

Qualities that would make you a great candidate for this role:

  • 5+ years of relevant experience working in web or product content development 
  • Deep expertise in content design, UX writing, and information architecture. You can create content strategies that balance user needs, business goals, and technical constraints.
    • Have a seasoned background in detangling the content experience across complex customer journeys and realigning it in a way that makes sense
    • You are a forward thinker, with a history of crafting design solutions that consider future states and scalability, contributing to long-term product strategy.
    • You are a champion of the user experience ensuring consistency and cohesion
  • A track record of solving complex problems. You thrive in ambiguity and can align stakeholders around clear, scalable solutions.
  • You excel at cross functional collaboration with a history of facilitating problem-framing resulting in guiding product teams with content strategy 
  • You can lead effective critiques and help resolve design-related conflicts within the team.
  • Strong facilitation skills. You can lead cross-functional discussions, run workshops, and guide teams through structured problem-solving.
  • You’re an educator at heart, teaching cross functional partners on content design best practices and strategic thinking. 
  • You excel in communication and have the capability to explain complex concepts, ensure alignment and influence decision-making

Why Join Okta? 
At Okta, we believe in the power of identity to transform businesses and lives. As a Staff Content Designer, you’ll have the opportunity to shape a product used by thousands of organizations worldwide. You'll work alongside talented designers, researchers, and engineers in a fast-paced, collaborative environment. If you're looking for a role where you can make a significant impact, grow your career, and help define the future of content design, we’d love to hear from you.

 

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Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$152,000—$228,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $170,000—$256,000 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:$127,000—$191,000 USD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

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Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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