Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
In this role, you will be tasked with helping Okta’s success for new products and transitioning to new product offerings. In this hands-on, technical role, you will provide guidance to Okta’s GTM Field teams and Okta’s customers to understand the customer requirements and provide insight to deploying the applicable identity solutions. We are looking for an experienced, enthusiastic and hands-on technical leader who has deep experience in the Okta platform and the broader Identity industry. Ideally with experience with low-friction, high volume Customer Identity and Access management. You will wear multiple hats working closely with Product Management, Engineering, Pre-Sales, Sales, Professional Services, Customer Success, Support and other functions within Okta as well as directly with Okta Customers to build/configure the okta platform to meet the requirements. Bridging the feedback between Product Management and the Field/Customers should be a strength of yours.
Duties and responsibilities:
- Work hands on with all Okta’s CIAM platforms alongside customers.
- Work hands-on with Okta customers, in a post-sales role, to provide innovative consulting and technical implementation services.
- Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
- Gather, analyze, and document requirements.
- Provide high-quality service and leadership to align with customer goals and requests.
- Communicate to internal teams and customers at the technical and/or functional level appropriate for the situation.
- Mentor and train customers and Okta Field teams on products and features.
- Act as a liaison between Customers and Product Management to drive product enhancements.
- Lead interaction and collaboration with other Okta teams such as Product Management, Engineering, Presales, Sales, PS, Enablement, etc., as needed to address issues.
- Interact with management and other roles within the customer organization and Okta.
- Perform design, configuration, and troubleshooting of the Okta products.
- Identify sign-in policy & configure using policy frameworks based on node.js functions
- Manage multiple concurrent implementation projects.
- Provide mentoring, guidance, and expertise to less experienced team members.
- Understanding of common software development practices. Understanding of identity and surrounding technologies.
- Contribute to and use our knowledge repository of implementation best practices.
- Enhance the quality and repeatability of service delivery.
- Identify and share success stories in the utilization of support content.
Qualifications:
- 8+ years experience in a technical field role (e.g. PS/SE/Support/etc.) delivering solutions to external customers
- Work hands on with all Okta's CIAM platforms alongside customers
- Strong knowledge of Customer Identity Cloud (formerly Auth0) require
- Excellent communication skills, including engaging with others easily and communicating technical information to non-technical stakeholders.
- Ability to work both independently and collaboratively, supporting the development of deliverables.
- Authority in Identity & Access Management and Okta product offerings.
- You have previously worked in large, complex IT environments.
- Authority in technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, OAuth, OpenID Connect, SCIM).
- Extensive knowledge of enterprise web technologies, security and cutting-edge infrastructures.
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Ability to develop applications and/or functions within frontends and backendsin (ie. node.js)
- Strong knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
- Knowledge of typical enterprise identity life cycle management processes and standards.
- Ability to Multi-task and manage multiple concurrent engagements.
- Able and willing to be a hands-on contributor.
- Superb communication skills, including issue tracking, triaging and crisis management.
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
Communication:
- Communicates with internal and external customers and all levels of management.
- Effectively communicate technical information to non-technical audiences.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information thoughtfully.
- Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.
Team and Customer Interaction:
- Facilitates effective team interaction.
- Provides technical leadership on delivery methodologies.
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages client expectations effectively.
Education:
A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.
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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
The annual base salary range for this position for candidates located in Canada is between:$117,000—$175,000 CADWhat you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
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