Benefits Operations Associate Manager

Chicago, IL; Bellevue, WA

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The People Operations Team

The People Operations Team at Okta serves as a strategic business partner dedicated to enhancing employee experience, optimizing performance, and streamlining HR processes. We focus on scaling HR operational support while delivering an exceptional customer experience for our employees and key stakeholders.

The Business Operations Associate Manager Opportunity

Okta is looking for a Benefits Operations Manager to help us scale our global benefits processes. You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations & Benefits teams. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global employee benefits programs & processes. This is an amazing opportunity for someone looking to grow their career and work in a dynamic, rapidly growing company.

What you’ll be doing 
  • Drive operational success. Develop and execute work-backwards plans for key strategic deliverables such as Open Enrollment and new benefit offerings in entities that Okta implements to ensure they are completed on time to high quality standards.
  • Data integrity. Collaborate with partner teams to develop and maintain reporting dashboards for the organization, synthesizing the needs of our Benefits COE,, security
  • Scale for growth. Own programs and strategic partnerships to move our processes from scrappy solutions to stable ones in support of growing scale and complexity within the organization.
  • Simplify processes. Streamline our benefit processes to drive efficiency 
  • Enable smart decision making. Drive consistency in operational metrics across the HR
  • Display high judgment. Use judgment when dealing with employee issues
  • Influence others. Partner with peer organizations to ensure tight alignment, facilitate the sharing (and proliferation) of information of best-known practices, and drive synchronization and collaboration in connection with shared goals and deliverables.
  • Lead a team of Tier 1 support for benefits 
  • Answer escalated benefits inquiries and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the global benefits COE
  • Support leave of absence inquiries/requests and provide administrative support to the global benefits team
  • Support new hire benefits enrollment processes in the US & globally 
  • Utilize Workday & ServiceNow data to identify benefits inquiry trends and operational weaknesses. Translate trends into action plans with the goal of improving employee experience & self-service
  • Document benefits operations processes and determine which processes can be managed by our offshore Manila team    
  • Partner with the benefits team to understand upcoming policy and program changes
  • Maintain and update benefits Total Rewards site and related wiki pages 
  • Support benefits audits as needed

What you’ll bring to the role

  • Bachelor’s degree preferred
  • 6+ years experience in benefits administration
  • Knowledge of global employee benefits, leave management & payroll programs
  • Previous experience working in Workday & ServiceNow is highly desired
  • Experience working in a high-speed, global technology company preferred
  • Previous experience in remotely onboarding and working remotely is highly preferred
  • Ability to work cross-functionally, take initiative and meet multiple deadlines.
  • Outstanding customer service, verbal, and written communication skills.
  • Excellent analytical and organizational skills with attention to detail
  • Intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology
  • Experience with using vlookup, pivot table functions in Excel
  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#MC-1

#LI-Hybrid

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$86,000—$143,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $106,000—$160,000 USD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

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Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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