Senior Manager, Public Sector Customer Success

Washington, DC

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

About the role

As a Senior Manager of Public Sector Customer Success, you will help lead our Federal Customer Success team at Okta. We’re looking for a proactive leader who thrives in a scaling organization, is excited about working cross-functionally, and can inspire their team and customers. They will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion.

 

What you’ll be doing:

  • Team Leadership: Lead and manage a team of Customer Success Managers, providing guidance, mentorship, and performance feedback. Foster a collaborative and customer-focused culture within the team. 
  • Strategic Vision: Help define and execute a strategy that aligns with Okta’s overall business goals, focusing on customer retention, satisfaction, and revenue growth. Equip Customer Success Managers with the tools, playbooks, and guidance to deliver exceptional results across onboarding, adoption, renewals, and expansion. 
  • Customer Value: Deploy strategies that focus on customer value identification and accelerated value realization, ensuring customers are achieving success with Okta.
  • Cross-Functional Collaboration: Collaborate closely with Sales, Product, Customer Support, Professional Services, and Marketing teams to drive customer engagement and ensure a seamless customer journey from onboarding through renewal.
  • Revenue Optimization: Identify upselling and cross-selling opportunities, working in partnership with the Sales team to maximize customer lifetime value and drive revenue growth.
  • Data-Driven Insights: Utilize customer feedback and data analytics to identify trends, challenges, and opportunities for improvement, leveraging insights to inform strategic decisions and enhance customer experiences.

 

What you’ll bring to the role:

  • 5+ years of experience in a leadership or management capacity.
  • 10+ years of experience in Customer Success, Account Management, or other similarly customer-centric roles with the Public Sector.
  • Understands the government's technical considerations and cloud computing security requirements.
  • Demonstrated success in managing and developing high-performing teams, with the ability to inspire and motivate team members across diverse regions.
  • Strong commitment to customer satisfaction and retention, with a passion for delivering exceptional service and value.
  • Ability to think strategically about customer engagement and account management, aligning initiatives with broader business objectives.
  • Exceptional interpersonal skills, with the ability to build relationships with customers and stakeholders at all levels, including executive leadership.
  • Strong analytical skills to assess customer data and feedback, driving actionable insights and improvements.
  • Ability to thrive in a cross-functional environment while managing multiple responsibilities and priorities.

    #LI-MM1
    #LI-Hybrid

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$199,000$299,000 USD

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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