Customer Success Program Manager

Chicago, IL

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

About the Role

We are seeking a Customer Success Program Manager to play a key role in shaping and scaling our Global Customer Success Program Office. This role will drive strategic initiatives that enhance customer experience, optimize internal processes, and improve efficiency across the Customer Success organization. You will collaborate cross-functionally to design, implement, and scale programs that drive customer value, retention, and advocacy. This is a high-impact role in a fast-paced, customer-centric environment where your contributions will directly influence both customer success and internal team performance.

 

What you’ll do:

  • Program Strategy & Execution – Design, implement, and optimize customer success programs in collaboration with cross-functional teams.
  • Cross-functional Collaboration – Partner with Customer Success, Digital Growth, Enablement, and Marketing to drive program adoption and alignment.
  • Customer Journey & Success Planning – Support and enhance key initiatives, including Success Planning, Identity Maturity Modeling, and other strategic frameworks.
  • Metrics & Reporting – Define KPIs, track program performance, and provide actionable insights to improve impact.
  • Process Optimization – Identify inefficiencies and implement scalable solutions to improve workflows and customer experience.
  • Communication & Change Management – Develop resources and communication strategies to align with Customer Success priorities and measure & monitor change effectiveness.
  • Technology & Tools – Utilize Customer Success platforms (e.g., Salesforce, Gainsight) and analytics tools to drive data-driven decisions.

Skills that you’ll bring:

  • 4 + years of experience in Customer Success, Program Management, or a related field.
  • Proven ability to launch and scale strategic programs in a fast-paced environment.
  • Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
  • Exceptional stakeholder management and communication skills, with the ability to influence cross-functional teams.
  • Proficiency in G-Suite (Slides, Docs, Sheets), project management (Asana), and familiarity with Customer Success platforms (Salesforce, Gainsight) is a plus.
  • Passion for customer experience, innovation, and continuous improvement.
  • PMP certification is a plus.

#LI-Hybrid
#LI-MM1

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$122,000$182,000 USD

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/

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