Industry Insight

Throughout COVID-19, businesses have not only had to manage immediate disruptions—they’ve also had to try to anticipate what’s next. The pandemic has upset supply chains, restricted in-person services, and bottlenecked customer interactions on online channels. But with chaos, there’s often opportunity to be found. When it comes to digital customer…

They say if you want something done, you have to do it yourself. But that doesn’t apply to customer identity and access management (CIAM). In fact, falling for the trap of thinking that it’s easy to embed a strong identity layer into user experiences can be a costly mistake. Digital products and services are key business drivers, and their…

Cloud security is a set of controls, policies, procedures, and technologies that protect data, infrastructure, and systems that are stored in cloud environments.  Cloud security measures give businesses the processes and tools they need to keep their data safe, meet their regulatory compliance requirements, protect their customers’ privacy, and…

Today’s organizations have high hopes for their software and their developers—and so do their customers. According to Gartner, 86% of organizations expect their user experience to be their main competitive differentiator by 2021, a trend that’s reflected in their business priorities. More than ever, teams are doubling down on delivering software…

2020 was a pivotal year, with COVID-19 profoundly changing the ways we live, work, and transact. And in many industries, the trends brought on by the pandemic—physical distancing, limitations on non-essential services, and new health and safety regulations—will only continue to define how businesses operate. Supply chains, for instance, have yet…

It’s not easy to find a public example of a commercial or enterprise organization that has advanced exceptionally far in their customer identity and access management (CIAM) journey. At a fundamental level, a company’s ability to secure their business and their customers is in constant competition with bad actors. While organizations develop an…

We’ve said before that most organizations out there are only at a basic stage of CIAM maturity—and that’s still true. However, companies that invest in modern identity solutions, like Okta, are quickly graduating to the second stage of the CIAM Maturity Curve. We call this stage “Automated.” Why? Because in this phase, the organization has built…

The heat is on for organizations everywhere. Customer needs and expectations are ever-evolving—and for many companies, that means a constant push to develop new product features. While this is a natural response in a competitive marketplace, it pays to remember the bedrock of software success: strong architecture. For solution providers looking to…

What does the future hold? It’s a question that many of us are pondering on a daily basis. But when it comes to identity and access management (IAM) solutions, answering this question has significant implications for businesses In my role as Chief Product Architect at Okta, this is the work I am doing alongside my team. Together, we’re responsible…

For organizations and government agencies alike, strong identity management is paramount. Millions of people share sensitive, personal information with commercial and public bodies every day, so companies and public sector agencies have a responsibility to secure their assets.  This is where ICAM and FICAM come in. What is ICAM? Identity,…