As Okta's SLED Industry Product Marketing Manager, Daniel Watts develops strategic messaging that showcases how Identity solutions can address the unique challenges facing state and local government and educational institutions. With a deep background in the GovTech space, Daniel translates complex Identity technologies into clear strategies that support digital modernization initiatives across the public sector. His work helps technology leaders implement solutions that improve workforce, citizen, and student experiences while building trust in government and educational services.
The digital government opportunity
Digital government services consistently trail behind the private sector in user satisfaction. In 2023, a Deloitte survey revealed a gap of 21 percentage points between customer satisfaction with digital government services and the private sector. Last year, a Qualtrics report revealed that customer satisfaction…
