Chael Banks is the VP of Professional Services at Okta. He leads Okta's worldwide consulting teams, focusing on delivering time to value for customers and ensuring that long term ROI is realized. Chael came to Okta from Appirio, where he was General Manager. He has spent the past 25 years managing Professional Services organizations and has a long history of leading and growing talented teams.
What does it take to deliver an exceptional digital experience to users? To start, you need an engaging product or service, supported by great apps. But there are also several behind-the- scenes components that need to be factored in to keep the customer-facing experience as protected and frictionless as possible.
At the same time, as companies…
