Encore Capital: Bringing Financial Services to the Cloud with Okta

For financial service companies, moving to the cloud can be daunting given heavy regulation and compliance and security requirements. But Encore Capital isn’t shying away from the cloud. The financial service company is strategically implementing cloud-based applications to improve employee productivity and satisfaction. We recently sat down with Carl Eberling, CIO of Encore Capital, to discuss his vision for IT, Encore’s business challenges — and how Okta is helping Encore solve these challenges.

“Our needs have certainly evolved with the advent of bring-your-own-device and cloud-based applications,” said Carl. “We really look at how to get the right information at the right time to the right people, and how to do that in the most effective manner possible.”

According to Carl, identity played a key role in managing end-users and ensuring single sign-on functionality was pervasive across multiple applications.

“I would say some of the early differentiators of Okta focused first on the breadth of applications that were already pre-configured,” said Carl. “We found the functionality of Okta’s interface to be superior to others that we looked at, and it had a more intuitive, ease-of-use capability.”

And Encore Capital’s employees have noticed the change, too.

“I’ve gotten more high fives in the hallway, and I’ve actually seen a reduction in password resets of greater than 20 percent across the board with our applications simply because folks are able to leverage true single sign-on,” said Carl.

To hear our full interview with Carl, check out Encore Capital’s customer testimonial video below or on our website.