2022 Public Sector Identity Index (ANZ)

The 2022 Public Sector Identity Index captures the perceptions of 850 IT and line of business decision-makers within national and state/local government organisations across the U.S., UK, and ANZ (Australia and New Zealand) with regard to their Identity and Access Management (IAM) strategy.

The report’s key findings include:

• Only one in five are extremely confident in either the security (17%) or ease of use (19%) of their current authentication solution.
• Username and password is the most frequently used authentication method by citizens (86%), compared to very little usage of biometric or passwordless authentication (16%).
• Four in ten are currently building their own IAM solution in-house (41%), and cite speed to implementation (83%) and using internal staff to manage IAM internally (82%) as two of the biggest pain points in doing so.
• Most governments are looking to expand their digital services in the next two years (75%) and rank protecting citizen’s privacy and data as most important when thinking about citizen services (73%).

An Identity-First approach puts identity at the centre of government digital transformation, while also laying the foundation for a Zero Trust security model. Key to this approach are modern login technologies that replace traditional passwords, and introduce friction only when suspicious behaviour is detected.

Download the report for more information or get in contact.